Clients Charter
Clients are the core of our existence. We will measure our success, through our ability to provide solutions and client satisfaction. It is our desire to build partnerships with our clients and strive to provide objective, independent, innovative and high quality professional service to our clients in the strictest of confidence. | | | | You our client, are the most important person in this office | We thank you for providing us with the opportunity to add competitive value to your business.
To give you quality service, we have set ourselves the following standards: | | | | We Will | - Talk to you at the outset about-
- How we will handle your business and the terms of engagement
- The cost of accounting and consulting advice
- Areas where we may be able to help you
- Reply to your letters promptly
- Return your telephone calls within 24hrs
- Write to you regularly on the progress on your assignment
- See you promply for appointment
- Provide you with a friendly, respectful, and confidential service
- Seek to attract, develop and reward the very best talent to ensure our business and your business’ future success
- Deliver what we promise
- Above all we’ll be understanding and approachable. We’ll treat you as an individual, not just an accounting problem! We’ll treat you the way we would want you to treat us if we were your client.
- You have our personal guarantee that we will provide a cost effective, quality and professional service and will endeavour to get it right, first time, every time.
- If you feel we can improve our service, or if you are dissatisfied in any way, please let us know.
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